What is a Service Level Agreement (SLA)? 

An unprecedented approach has been undertaken by Brisbane IT & Consulting Solutions or BITCS to provide you with customer oriented Service Level Agreements that address many of the IT issues facing your company. This is an approach that focuses on tasks and outcomes for you – not the time taken to perform work. It is Outcome Based Service Work.

This is a unique offering as it offers much more than a standard maintenance agreement.

The key questions are:

• Is computer uptime crucial to the success of your organisation?
   
•  Have you always wanted to have:
  • More reliable computer systems
  •  Capped IT costs
  •  An easy to calculate budget for IT expenditure
  • An organisation that has the efficiency of your network as its priority
  • A service organisation that contacts you and keeps you informed
  • A reward for loyalty



Platinum SLA Agreement

$400/month for 6 months

Standard SLA Agreement

$250/month for 6 months

The BITCS SLA addresses all of these areas, and goes a step beyond all previous SLAs, with the establishment of our tailored Platinum, Gold and Sentry Service Level Agreements.

Traditionally IT companies are focussed on the time spent performing work for their clients. This makes it difficult to estimate labour charges before work is performed, thus rewarding IT companies that perform work slowly, rather than those that perform work efficiently. Often IT Providers use client networks for on-the-job learning or as test sites. All BITCS technical staff are fully Microsoft qualified and as part of their employment contracts must continue to enhance their formal qualifications.

The BITCS SLA forms the backbone of the relationship between BITCS and you, the Client. It is provided to you on 3 different levels to match your service requirements and budget, each level clearly defining the work that will be performed under the SLA at no charge to you.

It is an incredibly simple concept. The SLA is not based on the number of hours work allowed each month. There are simply a range of tasks, outcomes and regular maintenance that will be performed under the scope of the SLA.

If BITCS engineers perform their work slowly or you have more problems in a certain month (problems that are covered under your SLA level), there is no additional cost to you.

The BITCS SLA is therefore, a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.

This is an exciting concept offering from BITCS. It is about providing the efficiency and savings you deserve.